Shipping fee

Complimentary standard shipping on eligible worldwide orders

Processing

Approximately 15–20 business days

Transit

Approximately 3–5 business days after shipment

Estimated total

Approximately 18–25 business days

Shipping Destinations

WRYDECO accepts online orders for delivery to eligible addresses worldwide.

Shipping availability may depend on the destination, accessibility of the delivery address, product dimensions, carrier coverage, and other logistical requirements. We may contact you after an order is placed if additional information is required to confirm delivery.

WRYDECO offers worldwide shipping to eligible delivery addresses. International orders are accepted through checkout where available, subject to destination accessibility, carrier coverage, and applicable logistical requirements.

Complimentary Shipping

Complimentary standard shipping is included with all WRYDECO orders accepted for delivery to eligible addresses worldwide. There is no minimum order value required.

Complimentary shipping applies to the standard delivery method selected by WRYDECO and our logistics partners. Optional expedited, specialized, installation, storage, redelivery, or other additional services requested by the customer may be subject to separate charges if available. Any additional charge will be communicated before the related service is confirmed.

Order Processing Time

Please allow approximately 15–20 business days for order processing, preparation, production coordination, quality checks, packaging, and fulfillment before shipment.

Processing time begins after your order has been successfully placed, payment has been authorized or completed, all required shipping and contact information has been received, and any product specifications, customization details, or approvals have been confirmed.

Business days generally mean Monday through Friday and do not include Saturdays, Sundays, or applicable public holidays. Custom, made-to-order, personalized, or special-order pieces may require additional production time. Any product-specific lead time shown on the product page, order confirmation, quotation, or written agreement will apply.

Estimated Transit Time

After an order has been processed and transferred to the selected carrier, delivery generally takes approximately 3–5 business days after shipment.

Transit times are estimates only and are not guaranteed. Actual delivery time may vary depending on the destination, product size and weight, carrier capacity and routing, weather, holidays, regional service interruptions, remote or restricted locations, and events outside our reasonable control.

Total Estimated Delivery Time

For most standard orders delivered worldwide, the total estimated time from order placement to delivery is approximately 18–25 business days.

This estimate includes approximately 15–20 business days for processing and fulfillment, plus approximately 3–5 business days for transportation after shipment. It is a general estimate, not a guaranteed delivery commitment. Custom projects, made-to-order items, oversized pieces, special delivery requirements, or unexpected logistical delays may require additional time.

Logistics Partners & Carriers

WRYDECO coordinates shipping through third-party logistics partners and selected transportation carriers.

We do not guarantee that every order will be shipped by a particular carrier. The carrier and delivery method may be selected based on product type, dimensions and weight, destination, required handling, carrier availability, and delivery conditions. Orders may be transported through recognized carriers or specialist logistics providers, including services such as DHL or other suitable carriers.

Order Confirmation & Shipping Notification

After you place an order, you will receive an order confirmation using the contact information provided during checkout.

Once your order has shipped, we will provide a shipping confirmation and tracking information when tracking is available from the carrier or logistics provider. Tracking may require additional time to become active. Carrier tracking systems are maintained by third parties, and WRYDECO does not control the timing or accuracy of carrier tracking updates.

Accurate Shipping Information

You are responsible for providing complete and accurate shipping information, including the recipient name, street address, apartment or suite details, city, state, postal code, telephone number, and any delivery instructions reasonably required by the carrier.

WRYDECO is not responsible for delays, failed deliveries, additional charges, or losses caused by incorrect, incomplete, outdated, or inaccessible delivery information supplied by the customer. Please review your delivery address carefully before submitting your order.

Address Changes

Contact us immediately if you need to request a change to your shipping address. We may be able to update the address only if the order has not entered production, preparation, fulfillment, or shipment. Address changes cannot be guaranteed after an order has been placed.

Once an order has been transferred to a logistics provider or carrier, any address correction or redirection is subject to carrier approval and may result in additional charges or delays. We are not responsible for an order delivered to the address originally provided when a requested change could not be completed.

Delivery Access & Customer Responsibilities

Some WRYDECO products may be large, heavy, oversized, fragile, or require special handling. Before placing an order, you are responsible for confirming that the product can be safely delivered to and accommodated within the intended location.

Please check relevant doorways, hallways, elevators, staircases, building access, loading areas, property entrances, and room dimensions.

Unless expressly confirmed in writing, standard shipping does not include assembly, installation, wall mounting, furniture placement, packaging removal, or modification of the customer’s property. If delivery cannot be completed because the address is inaccessible, unsafe, incorrect, unattended where attendance is required, or unable to accommodate the product, the customer may be responsible for redelivery, storage, return transportation, or other resulting charges.

Delivery Appointments & Receipt

Depending on the carrier, product, and destination, the delivery provider may contact you to arrange a delivery date or delivery window. You are responsible for monitoring communications from WRYDECO and the carrier and for being available when attendance or a signature is required.

Delivery dates and time windows provided by carriers are estimates. WRYDECO cannot guarantee an exact arrival time and is not responsible for costs resulting from a carrier arriving earlier or later than estimated.

Shipping & Delivery Delays

We make reasonable efforts to process and deliver orders within the estimated timeframes stated in this policy. Delays may occur due to carrier disruptions, weather events, natural disasters, customs or regulatory inspections, supply or production delays, labor disruptions, transportation shortages, public emergencies, incorrect customer information, or other events outside our reasonable control.

A shipping delay does not automatically qualify an order for cancellation, refund, or compensation, particularly where production, preparation, or fulfillment has already begun. We will communicate material delays when reasonably possible.

Inspection Upon Delivery

Please inspect your order as soon as reasonably possible after delivery. Before accepting a visibly damaged shipment, where permitted by the carrier, examine the external packaging, note visible damage on the delivery receipt, photograph the packaging and product, retain all packaging materials, and contact WRYDECO promptly.

Do not discard the product, packaging, shipping labels, pallet, crate, or protective materials until we have reviewed the issue and provided further instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, please contact us promptly and provide your order number, a description of the issue, photographs or video of the product, photographs of the outer and inner packaging, photographs of the shipping label, and any relevant carrier or delivery documentation.

Claims will be reviewed under our Refund Policy and applicable law. Natural differences in wood grain, tone, knots, texture, pattern, shape, and organic character are expected features of handcrafted natural wood products and are not automatically considered shipping damage or manufacturing defects.

Lost or Missing Shipments

If tracking information shows no movement for an extended period, or if your order has not arrived within a reasonable period after the estimated delivery date, please contact us.

We may open an investigation with the logistics provider or carrier. Carrier investigations can take time and usually must be completed before a replacement, refund, or other resolution can be considered.

If tracking shows delivery but you cannot locate the shipment, check the delivery area, ask household members, building staff, or neighbors, review any delivery photograph or carrier notice, and contact the carrier and WRYDECO promptly. Any resolution will depend on investigation results, carrier records, delivery confirmation, applicable insurance, and applicable law.

Refused & Undeliverable Shipments

If a shipment is refused, unclaimed, returned because of an incorrect address, or otherwise determined to be undeliverable for reasons not caused by WRYDECO, the customer may be responsible for related return transportation, redelivery, storage, handling, and other carrier or logistics charges.

Custom, personalized, and made-to-order products may not be refundable if delivery is refused or cannot be completed for reasons attributable to the customer.

Order Cancellations

Because WRYDECO products may require production planning, preparation, specialized packaging, or fulfillment coordination, cancellation requests must be submitted as soon as possible.

A cancellation may be considered only before production, preparation, or fulfillment has begun and cannot be guaranteed after an order is placed. Once an order has entered production, preparation, fulfillment, or shipment, it may no longer be eligible for cancellation, modification, return, or refund except where required by applicable law or permitted under our Refund Policy.

International Shipping

WRYDECO offers worldwide shipping to eligible destinations. Complimentary standard shipping is included on eligible international and domestic orders, with no minimum order value required.

Policy Changes

We may update this Shipping Policy to reflect changes in our products, delivery partners, service areas, fulfillment processes, or legal requirements. Any updated version will be posted on our website with a revised “Last Updated” date. The version in effect when your order is placed will generally apply to that order, except where a change is required by law.

Contact Us

For questions about shipping, delivery availability, order status, damaged shipments, or special delivery arrangements, please use the contact details below. When contacting us about an existing order, include your order number and the email address used during checkout.