Frequently Asked Questions

For most standard orders delivered worldwide, the total estimated time from order placement to delivery is approximately 18–25 business days.

This generally includes approximately 15–20 business days for processing, preparation, production coordination, quality checks, packaging, and fulfillment, followed by approximately 3–5 business days in transit after shipment.

These timeframes are estimates rather than guaranteed delivery dates. Custom, made-to-order, oversized, personalized, or specially handled pieces may require additional time.

Because many WRYDECO pieces require careful production planning, material selection, preparation, handwork, finishing, quality checks, and protective packing before shipment. Processing time begins once payment has been authorised or completed, all required shipping and contact information has been received, and any customization details or approvals have been confirmed.

Custom, made-to-order, oversized, personalized, or specially handled pieces may require additional time. Before packing, we may send final photos or video for confirmation when relevant, so replying quickly to questions and approvals helps keep the timeline moving.

Yes. Complimentary standard shipping is included with WRYDECO orders accepted for delivery to eligible addresses worldwide, with no minimum order value required.

WRYDECO coordinates shipping through third-party logistics partners and selected transportation carriers. The carrier and delivery method may vary based on product type, dimensions, weight, destination, required handling, carrier availability, and delivery conditions.

Complimentary shipping applies to the standard delivery method selected by WRYDECO and our logistics partners. Optional expedited, specialized, installation, storage, redelivery, or other additional services may be subject to separate charges if available.

You will receive an order confirmation by email as soon as your order is placed, and a shipping confirmation with tracking details once the piece leaves us — tracking can take some time to become active on the carrier side. If your confirmation has not arrived, check the spam folder first, then write to support@wrydeco.com with your order number.

Yes. WRYDECO accepts online orders for delivery to eligible addresses worldwide.

International orders may be placed through checkout where available. Delivery availability may depend on the destination, accessibility of the delivery address, product dimensions, carrier coverage, and other logistical requirements.

Complimentary standard shipping is included on eligible international and domestic orders.

Payment is taken at checkout. The transaction is handled by Shopify secure payment infrastructure, so your card details are never visible to or stored by us. Processing of your order begins once payment has been authorised or completed and all required shipping, contact, and specification details are in place.

Cancellation requests may be considered only before production, preparation, or fulfillment has begun.

Please contact WRYDECO as soon as possible with your order number if you wish to request a cancellation. Cancellation cannot be guaranteed after an order has been placed.

Once production, preparation, or fulfillment has begun, custom and made-to-order orders generally cannot be cancelled, changed, returned, or refunded, except where required by applicable law or where an approved damage, defect, or fulfillment issue applies.

WRYDECO does not accept returns, exchanges, or refunds for customer-related reasons such as change of mind, personal preference, incorrect product selection, dimensions, finish, style choice, or because an item does not fit the customer’s space.

Custom, personalized, made-to-order, and special-order pieces are generally non-returnable for customer-related reasons.

However, if an item arrives damaged, defective, or incorrect due to a fulfillment error, the issue may be reviewed under our Return & Refund Policy if reported within 30 calendar days of delivery. Depending on the circumstances, an approved claim may result in a return, repair, replacement part, replacement item, partial refund, or full refund. For an approved eligible return or collection, WRYDECO covers the applicable return shipping costs.

If your item arrives damaged, defective, or incorrect due to a fulfillment error, please contact WRYDECO within 30 calendar days of delivery.

Please provide:

• Your full name and order number
• A clear description of the issue
• Clear photos of the product
• Photos of the outer and inner packaging
• Photos of the shipping label
• Video evidence where the issue is best demonstrated by video

Please preserve the item and all original packaging while your claim is being reviewed. Do not return, repair, alter, install, modify, or discard the item or packaging unless WRYDECO provides written instructions.

A return is not required unless WRYDECO specifically instructs you to return an item. For an approved eligible claim involving verified damage, defect, or an incorrect item caused by a fulfillment error, WRYDECO covers the approved return or collection shipping costs.

In most cases, yes. On the product page, choose the Custom option under size and describe the dimensions you need. That submits a request to our team rather than an order, so nothing is charged while we assess feasibility, lead time, and price. For a piece designed from scratch rather than resized, start with a consultation instead.

In many cases, yes. Share the wood species, color, finish tone, reference image, or design direction you have in mind through the product page customization request or by starting a consultation. This submits a request to our team rather than a confirmed order, so nothing is charged while we assess feasibility, lead time, and price.

Our team responds during business hours. Response times may vary depending on weekends, public holidays, request complexity, and message volume. For a piece designed from scratch or a finish match for a larger project, start with a consultation.

Solid natural wood is selected for grain, form, and structural suitability for each design. The material and finish specified for your piece are stated on its product page or in your proposal.

We make reasonable efforts to display product descriptions, images, dimensions, finishes, and colors accurately, but photography, lighting, screen settings, and the handmade nature of the work can affect how a piece appears online. Grain, tone, knots, texture, organic edges, dimensions, finish, shape, and construction details may vary, and these natural differences are part of the character of handcrafted wood rather than defects.

Dust with a soft dry cloth, wipe spills promptly, and avoid abrasive pads, harsh chemicals, standing moisture, sustained direct sunlight, heating vents, and sharp humidity swings. Your delivered piece includes product-specific use, placement, mounting, hardware, and recommended load guidance where applicable. Solid wood can usually be maintained or professionally restored years later. Send us photographs before applying any oil, wax, filler, or stripper so we can advise based on the original finish.

Yes to both. A private consultation is complimentary before you order and carries no obligation to purchase. Share your product, room details, rough dimensions, finish direction, timeline, budget range, or references. Messages may be submitted 24 hours a day, 7 days a week. Customer support responses are provided during business hours. Response times may vary depending on weekends, public holidays, request complexity, message volume, seasonal demand, and other operational factors.

We also work with interior designers and studios on specifications, custom sizing, finish matching, and project timelines for residential and boutique commercial work.

WRYDECO is a US-operated furniture brand and online retailer that coordinates handcrafted natural wood furniture, sculptural home furnishings, made-to-order pieces, customized works, and related services.

Depending on the product, WRYDECO may work as a designer or brand owner, online seller, coordinator of made-to-order production, commercial partner of independent artisans, workshops, manufacturers, or suppliers, or provider of product consultation and customization services. The exact manufacturing, fulfillment, or artisan relationship may vary by product. Our online support team coordinates questions, custom details, production updates, and delivery support.

It starts with a complimentary consultation: your room, rough dimensions, the product type you have in mind, budget range, timeline, and any references. We review the request and contact you by email, phone, or live chat when needed, then define the scope, detailed specification, and quote.

Once every detail feels right, we send a secure payment link for your order. After payment and final approval, production begins according to the agreed specification, followed by proof review and final photos or video before packing when relevant.

If you experience an issue with your WRYDECO piece, please contact our customer support team with your order number and a clear description of the issue.

For items that arrive damaged, defective, or incorrect due to a fulfillment error, claims should be submitted within 30 calendar days of delivery and will be reviewed under our Return & Refund Policy.

If the issue appears after delivery and may involve a defect in materials or workmanship, it may be reviewed under WRYDECO’s 1-year limited warranty. For other product or after-sales questions, our team will review the circumstances and advise you on the available next steps.

WRYDECO provides a 1-year limited warranty across all furniture product categories, effective from the date of delivery. The warranty covers defects in materials and workmanship.

During the warranty period, if a product is determined to be defective due to a manufacturing issue, WRYDECO will, at its sole discretion, repair or replace the defective parts.

The warranty does not cover normal wear and tear, improper use, mishandling, harsh chemicals, abrasive cleaners, accidents, water damage, pet-related damage, natural disasters, force majeure events, or the natural characteristics of handcrafted wood. To submit a warranty claim, email support@wrydeco.com with your order number and clear photos showing the defect.