Refund policy
WRYDECO Policy
Return & Refund Policy
WRYDECO accepts eligible return requests within 30 calendar days of delivery when an item arrives damaged, defective, or incorrect due to a fulfillment error. For approved eligible returns, WRYDECO will cover the return shipping costs. We do not accept returns for change of mind, personal preference, incorrect selection, or other customer-related reasons.
Important
Eligible issues are covered for 30 days.
If your order arrives damaged, defective, or incorrect, please contact us within 30 calendar days of delivery. If your claim is approved, WRYDECO will cover the applicable return shipping costs. Returns for change of mind or other personal reasons are not accepted. Do not return an item unless WRYDECO has provided written instructions.
30-Day Return Eligibility
You may request a return within 30 calendar days of delivery only if your item arrives damaged, defective, or incorrect due to a fulfillment error. We do not accept returns, exchanges, or refunds for change of mind, personal preference, incorrect product selection, dimensions, finish, or style choice.
Returns We Do Not Accept
Returns are not accepted for customer-related reasons. The following categories remain non-returnable except where an approved damage, defect, or fulfillment error applies.
The character of natural wood
Natural wood has inherent variation in grain, tone, knots, texture, movement, and organic form. Minor differences between product photography and the finished handcrafted piece are part of its character and are not considered defects.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect due to a fulfillment error, please submit your claim within 30 calendar days of delivery. When a claim is approved, WRYDECO may arrange a return, repair, send a replacement part, replace the item, offer a partial refund, or issue a full refund, as appropriate to the circumstances.
How to Report an Issue
Please contact support@wrydeco.com within 30 calendar days of delivery and include the following information.
Your full name, order number, and a clear description of the issue.
Clear photos of the item, all packaging, the shipping label, and any visible damage.
Video evidence where the issue is best demonstrated by video.
Please preserve the item and packaging. Do not discard, return, repair, alter, install, or modify the item before WRYDECO has reviewed your claim and provided written instructions. Keeping all original packaging may be necessary for a carrier claim.
Approved Claims & Return Instructions
A return is not required unless WRYDECO specifically instructs you to return an item. For an approved claim involving verified damage, defect, or an incorrect item caused by a fulfillment error, we will provide the applicable return or collection instructions and cover the approved return shipping costs. We do not provide or cover return shipping for change-of-mind, preference-based, or other personal-reason returns because those returns are not accepted.
Refund Timing
Once we receive and inspect an approved return, WRYDECO will process the refund to the original payment method within 2 business days. Depending on your bank, card issuer, or payment provider, it may take up to 3 additional business days for the refund to appear in your account.
Order Cancellations
Cancellation requests may be considered only before production, preparation, or fulfillment has begun. Once production has started, custom and made-to-order orders cannot be cancelled, changed, returned, or refunded. Contact us immediately with your order number; cancellation cannot be guaranteed after an order is placed.
Applicable consumer rights
This policy does not limit any non-waivable consumer rights that may apply under the laws of your country, state, or region. Where applicable law provides rights that differ from this policy, those legal rights will apply.
Contact Us
We are here to help with an approved claim.
For questions about this policy or to report a damaged, defective, or incorrect item, please contact WRYDECO and include your order number.
Brand
WRYDECO
Phone
Time Zone
(GMT-06:00) Central Time (US & Canada)
Business Address
Beaconfield Group LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, New Mexico 87110
United States
Additional Support
Live chat in store
